MICROS Systems, Inc.

Services

Superior support and services – Your ingredients for maximum productivity and reliability

Today’s increasingly demanding consumers expect to have their transactions processed quickly and easily – wherever they are. Be it checking in and out of a hotel or booking a room online, ordering food via a mobile device or at the counter of a fast-food restaurant – customers expect a smooth, seamless experience.

Are you set for the future?

MICROS will help you get there. We deliver an unrivalled range of state-of-the-art application support and business technology services to the hospitality and speciality retail industries that help you design, deploy, support and manage your technology solutions. Our international application and hardware support teams, professional consulting expertise and our unique data center infrastructure have made us the technology partner of choice all around the world. Our success is built upon continuously delivering the best customer interaction possible for your business while increasing productivity and reducing risk and operating costs. MICROS helps you make the most of your IT assets and unlock the potential of your application intelligence by combining industry understanding with unique technology expertise. We accompany the entire project life cycle or any part thereof from the initial design, development and testing to implementation and management. Our industry-experienced support specialists and highly skilled technical experts rely on an unparalleled knowledge base.

MICROS can help you align your IT investments and applications with your business processes in order to smoothly manage changes in your market environment.

Benefit from direct vendor support

Since there are no third parties involved, you have access to our comprehensive product knowledge coupled with efficient communication paths. We are committed to continually improving our products and processes in order to offer superior support to our customers and to help them continually find innovative ways of enhancing interactions with their customers.

With a global distribution and service network in place, our support and service package serves the entire spectrum: from major internationals, regional chains and local independents to single-site installations, centralized global enterprise applications and even completely hosted solutions. Our support and service professionals offer advice and expertise at every stage so that you can maximize your return on investment (ROI) and reduce total cost of ownership (TCO).

Development and Customization

The MICROS Research & Development teams are intensely customer-focused and collectively offer several decades of experience in the hospitality field, providing in-depth, real-world knowledge of the systems and practices unique to the industry.
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eCommerce Services

Take full advantage of the Internet as a powerful marketing channel for your hotel, restaurant, or retail operation. At MICROS, our eCommerce mission is to anticipate all of the key sites that your customers use to find you on the Web, and determine where you need to be to grow your business online.
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Hosting and Database Services

Business Applications and Hardware Infrastructure can be hosted in one of seven global MICROS Data Centers.
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Implementation Services

Implementation Services is a team focused on providing customer-driven solutions. Our Major Account Program provides project management, consultation, installation, technical services and on-site training
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Major Account Programming Service

The Major Accounts Programming Desk is a team focused on providing application configuration via a remote connection. Our Major Account Program provides database configuration/programming, consultation, credit card changes of service and over the phone training.
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Professional Services

Professional Services provides an array of services to enable MICROS to provide a total IT system solution for its customers.
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Managed Services

Our managed services include remote network, desktop and security monitoring, patch management and remote data back-up, as well as technical assistance.
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Application Services

Wherever you are in the application lifecycle, MICROS offers a complete portfolio of services that gives you the edge you need to succeed. We have over twenty years of experience in successfully serving a diverse range of companies in all major market segments.
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