NASDAQ: MCRS 0 (00/00/0000 00:00am)


Table Management Solution

MICROS Table Management is simple, easy-to-use software that seamlessly integrates customer preferences, seating capacity, and available staff, while effortlessly managing the customer’s dining experience. Capturing time-sensitive guest demands, MICROS Table Management puts you in complete control from the moment the guest is greeted until the next diner is seated.

Customer Seating

  • Waitlist capabilities
    • Add a customer to the waitlist manually or through an integrated MICROS GSS database
    • Provide and record estimated seating time
    • Record preferences for table requests such as window view or handicap accessible
    • Wait time management based on preconfigured table turn times or course timing provided by an integrated MICROS Kitchen Display System (KDS), or on Customer preference
    • Customer viewable waitlist available
  • Customer Management
    • Add customer information in customer database
    • Link customer name to guest check when seated
    • Page customer when table is ready via JTECH GuestAlert Pager

Table Management

  • Page server when customer is seated via JTECH ServAlert Pager
  • Support multiple table layouts
  • Large party management (combine tables)
  • Manage next available table based on server sections and wait times

Reservations

  • Manage table inventory by time period
  • Create guest record in customer database when reservation is made
  • Attach special requests to a reservation
  • API integration for 3rd party web reservations
  • User-friendly interface

Reporting

  • Wait times by customer
  • Abandonment rate, how long between seated and greeted by server, and order time
  • Combined with KDS for end-to-end guest experience reporting
    • Capture greet time and promise time
    • Capture check closed to table ready time
  • Roll-up to mymicros.net
  • Table reporting – determine optimum table seating, should you have more tables of a certain size
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Have a question about MICROS or our solution portfolio?

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Or don’t hesitate to contact us at:

Phone: (866) 287-4736

E-mail: info@micros.com

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