MICROS Table Management is simple, easy-to-use software that seamlessly integrates customer preferences, seating capacity, and available staff, while effortlessly managing the customer’s dining experience. Capturing time-sensitive guest demands, MICROS Table Management puts you in complete control from the moment the guest is greeted until the next diner is seated.

Customer Seating

• Waitlist capabilities
  • Add a customer to the waitlist manually or through an integrated MICROS GSS database
  • Provide and record estimated seating time
  • Record preferences for table requests such as window view or handicap accessible
  • Wait time management based on preconfigured table turn times or course timing provided by an integrated MICROS Kitchen Display System (KDS), or on Customer preference
  • Customer viewable waitlist available
• Customer Management
  • Add customer information in customer database
  • Link customer name to guest check when seated
  • Page customer when table is ready via JTECH GuestAlert Pager

Table Management

• Page server when customer is seated via JTECH ServAlert Pager
• Support multiple table layouts
• Large party management (combine tables)
• Manage next available table based on server sections and wait times

Reservations

• Manage table inventory by time period
• Create guest record in customer database when reservation is made
• Attach special requests to a reservation
• API integration for 3rd party web reservations
• User-friendly interface

Reporting

• Wait times by customer
• Abandonment rate, how long between seated and greeted by server, and order time
• Combined with KDS for end-to-end guest experience reporting
  • Capture greet time and promise time
  • Capture check closed to table ready time
• Roll-up to mymicros.net
• Table reporting – determine optimum table seating, should you have more tables of a certain size