Recognized as a leading provider of integrated IT systems for cruise ships, Fidelio Cruise Software GmbH, a subsidiary of MICROS Systems Inc, provides leading-edge technology to the global cruise ship industry.
Contact MICROS-Fidelio Cruise GmBH
The solutions offered by Fidelio Cruise include:
Ship's Property Management System (SPMS)
Central database containing all passenger and crew information. It provides cruise operators with scope to handle individual passengers, groups travelling together, ship's crew, staff and temporary visitors.
- Complete passenger, crew, visitor and group handling
- Fast check-in with offline functionality
- Comprehensive safety and security systems
- Central cashless accounting with invoicing and credit card handling (batch and online modes)
- Guest survey, comment card scanning and processing
- Spa administration, pre-paid or on-board booked shore excursions handling
- Dining room management
Materials Management System (MMS)
Fidelio Cruise Materials Management System (MMS) software allows shore-based managers to have complete transparency and control over all consumable items required in cruise ship operation.
- Centralized control of purchasing including warehouse and container functionality
- Real-time inventory tracking across a fleet of cruise vessels
- Reliable and efficient cost control/tracking
- Full transparency of procurement procedures; automated invoicing
- Real-time access to historical data for accurate order requests to head office, based on past consumption figures
Fleet Management System (FMS)
Fidelio Cruise Fleet Management System (FMS) provides shore-based managers with comprehensive, detailed and timely information on fleet performance. All transactions taking place on board vessels in a cruise fleet are logged and the data are automatically transferred to a cruise line’s headquarters or regional offices ashore for analysis.
- Analytical tools for financial, marketing and demographic analysis
- Real-time tracking of profit and loss performance at head office
- Shore excursion revenue analysis
- Strategic monitoring of developing consumer trends
- Ability to track guest behavior and passenger history
ResOnline System
Facilitates the automatic transfer of reservations data from shore-side systems to on-board users up to a short time before sailing.
- Ensure the accuracy of data on board ships
- Updates include passenger records, flight details, amenities, special requests, pre-posting, discounts, pre-booked or pre-paid excursions, spa treatments, dining reservations
- Provides shipboard staff with exactly the same information as is available in head office
- Access to the latest status of reservations allows operators to expand their sales-window and accommodate last-minute bookings
Crew Management System (CMS)
The complex task of managing human resources aboard a modern cruise vessel is greatly simplified by the Fidelio Cruise Crew Management System (CMS). The Crew Management System (CMS) serves both ship and shore operation.
- Simplified crew scheduling
- Comprehensive recruitment procedures including experience, training and certificate checks
- Cabin allocation assists optimal berthing arrangements
- Multiple payrolls in different currencies and varying pay intervals
- Automatic travel bookings through an appropriate travel gateway interface
Meal Count System (MCS)
Real-time overview of a cruise ship’s catering operations, with a display in the galley showing the current inventory of prepared meals, the quantity ordered, the number of meals already prepared or awaiting preparation, and details of any special orders.
- Real-time restaurant/galley feedback with easy-to-read displays
- Integration with MICROS points-of-sale enabling computerized transfer of orders
- Live tracking of meal orders, prepared stocks and extra requirements