Conference Agenda

Sessions are 55 minutes except where noted. Schedule is subject to change.

Sunday, May 2 Monday, May 3 Tuesday, May 4 Study Tracks 25 Minute Speed Sessions

Sunday, May 2, Pre-conference Technical Training

1:00 PM
Managing Auths & Deposits—Get all the information that you need to successfully troubleshoot authorization and deposit transmission errors including the relationship between the auth/deposit jobs and the IJCT processes.

Basic Query Functionality/Adhocs—Learn the basics of sorting, filtering, offline vs. immediate, design mode, exporting/printing, and scheduling reports and adhoc alerts. (For new users)

Xstore Boot Camp (2 hrs.)—Learn about the Xstore customer development process in depth. We'll cover several aspects of the development lifecycle including functional requirements definition, technical design, coding, building, and installation.

Store21 Boot Camp (2hrs.)—Learn the fundamental techniques for becoming more proficient with Store21 including lookup options, assumptions and requirements.

Tradewind Boot Camp (2hrs.)—Experienced Tradewind users get the details of fundamentals, configurations, and technical problem resolution.

2:00 PM
CWIntegrate Troubleshooting 101—Learn how to identify, prevent, and as necessary resolve some of the most common issues with CWIntegrate. CWIntegrate site maintenance will be also be reviewed.

Managing Control Queries--You’ve learned the basics; now focus on efficient management by learning to manage your control queries. Learn about investigating exception results, analyzing patterns of activity, updating resolution notes, linking to adhocs, organizing saved exception sets, and managing custom thresholds. (For new users)

3:00 PM
Maintaining SQL Server—What You Should Know—Your SQL Server database contains some of your company’s most valuable information and is the heart of its IT infrastructure. In this session, we will discuss tips and techniques that will help you optimize performance and protect your data. Of interest to all customers using SQL databases, the examples in this session will be in terms of CWSerenade and direct commerce solutions.

Site Personalization Using Experience Manager—The power of data and the ability to use it to create a personalized experience for your online customer. In this session Fry experts will walk you through the features and functionality of Fry's OCP Experience Manager as you set up personalized content so that each of your online guests will have an optimized visit to help turn those eyeballs into conversions.

XBR Web Application Overview—The Web Application offers you great flexibility. Learn to set up new users, establish store/location group security, manage adhoc reports, manage exception results, and application navigation. (For new users)

4:00 PM
Collaborative Website Development in eOneCommerce—Our customers are becoming development peers and we’re thrilled with the potential. This discussion will highlight what possibilities exist among different skill sets and the steps eOne has taken to enable this growth.

Xadmin Remote Configuration Demo—See for yourself how to manage Xstore configurations remotely with the new Xadmin tool.

OMS Ops Mistakes—Commonly Made Mistakes You Can Avoid—Come learn about most common CWDirect/CWSerenade support calls and their remedies. Troubleshooting steps and causes of common problems will be covered.

A/B Testing—Developing Muscle, Building Strength—Ecommerce clients who incorporate A/B Testing into their content release schedules consistently realize higher ROI from their site management efforts than their counterparts who do not. This session will explore how to develop a working culture in which the design, execution and analysis of multivariate testing can be executed as part of the regular release cycle. Learn how to develop the production muscle required to deliver consistent, incremental results that contribute mightily over time to the bottom line.

Building & Modifying New Adhoc Queries—Learn to establish the properties of a query, select main files and supplemental files, add and format fields and calculations, add subtotals to a report, establish filter options, add Policy Notes to query builds, and build query links.

Monday, May 3

7:30-8:30 AM
Breakfast buffet opens.
Solutions Center opens.

8:30-10:00 AM
General Session—Presentations by John Gularson, President, MICROS-Retail; Ashlee Aldridge, CIO, West Marine; and Dave Fry, Founder, Fry, Inc.

10:00-10:15 AM
Break in the Solutions Center

10:15 AM
Tokenization: The Way to PCI Compliance—Product PCI Compliance today, Tokenization tomorrow. Put to rest questions regarding PCI compliance and MICROS-Retail products. Join us for a session in which we will review the PA-DSS compliance process for products, identify the versions are listed on the PCI Security Standards Council website, and review suggestions and documentation that will aide you in setting up MICROS-Retail products to best take advantage of security features. This session will also include a discussion on Tokenization ... yet another avenue to insuring PCI Compliance.

Using Relevant Analytics to Understand Customer Behavior Across Multiple Promotional Channels—Most traditional catalog marketers measure buyer response to mailings, and most web marketers use extensive suites of website and external analytics. But few marketers have combined analytics that consider all promotional channels and are relevant to specific customer behavior. Al Bessin, partner with LENSER and database marketing specialist, will guide you through the principles of customer-centric marketing and show you examples of how building the right analytics and tying them to specific customer records can open new opportunities.

Relate: Event Based Marketing with Loyalty Module—Happy birthday! Now what? Take a look at converting your knowledge of your customer into effective marketing programs.

XBR Inventory Control Analytics—MICROS-Retail now offers an XBR Inventory module to perform analytics on your Inventory Control data. The reporting allows you to identify exceptions in your back of house transactions such as Receiving, Transfers, Damages, Inventory Counts, and Vendor Chargebacks. Learn how to quickly spot and respond to shrink and procedural errors in inventory handling. (For new users)

Store21: Q & A Roundtable (2 hrs.)—This is your chance to talk with other users about challengers, solutions, and what's ahead.

Xstore: What's New & Forum (2 hrs.)—Xstore v. 4.0 has plenty to offer. Find out what’s new and see what’s ahead. This is your opportunity to discuss how you’re using Xstore and what features/functions you’d like to see in future versions.

11:15 AM
Customer Forum: From Call Center to Contact Center—Join in as a panel of your peers discusses how the traditional call center has transformed into a contact center. Learn how others have responded to the demands customers through social community, chat, emails, blogs and more.

Multi-channel Requirements and Compatibility—Cross-channel/multi-channel selling and solution integration are hot topics. Find out how MICROS-Retail clients have implemented distributed orders capability, and see the roadmap for MICROS-Retail cross-channel solution integrations.

XBR—Beyond POS Data—What else can I analyze in XBR besides my POS data? Learn what data feeds you can bring into your XBR reporting and how performing analytics on this data can produce additional results. This session will include a customer presentation who will explain the benefits they have been able to experience by incorporating supplemental data feeds into XBR. (For advanced users)

Deriving Incremental Value from Payments—Retailers and sellers, particularly those in direct-to-consumer commerce, have been disadvantaged by a payments industry that keeps discussion focused on price and not on value, leaving many retailers with inefficient—and ultimately expensive—approaches and processes in managing payments. This tutorial shows retailers how to move their own payment practices toward those that not only minimize expense (including payments acceptance costs), but to streamline overall payments processes and institute game-changing thinking and solutions that help grow revenue. Presented by Matt McDowell, Director, Internet & Multichannel Retail Practice, Litle & Co.

12:15-1:30 PM
Seated Lunch and Keynote
Keynote: The Stores of 2030—What will be the most notable changes that retailers will face in the coming 20 years? Which retailers are best positioned to take advantage of those changes? Forrester will present qualitative and quantitative data and findings on the impact of the Internet in particular on store layouts, labor force efficiency, assortment planning, and shopper loyalty both on retailers around the world and into the future.
Presented by: Sucharita Mulpuru, Vice President, Principal Analyst, Forrester Research

1:30 PM
Saving the Sale: Cross Channel Ordering—Visibility of inventory across channels, and the ability to fulfill an order from any channel, differentiates leaders from laggards. Learn how Locate, MICROS-Retail's distributed order management solution can help you save sales.

Fry OCP Overview—During this session you'll get a first hand glimpse into the future of online commerce. We'll show you the roadmap of where we plan to take Fry's OCP over the next two years. See what all the talk’s about surrounding visual merchandising and mobile commerce. Make plans to capitalize on the future of e-retailing by positioning yourself to deploy all the new functions of OCP.

eOne: What's New & Roadmap (2 hrs.)—Get caught up on the latest features and the product roadmap for eOneCommerce. Explore the next generation of administration tools in eOne and plans to support the development community among customers and partners.

Global Support Services Roundtable & Forum (2 hrs.)—GSS offers POS and Relate clients a variety of services. Whether you use Gift Card Support, Support Center, Tech Services, or Depot Services, this is your opportunity to learn what’s new and provide perspectives for the future.

XBR Loss Prevention – Topic-based Open Forum—This is an open forum to discuss loss prevention topics from various industry perspectives. Come be a voice or just a listening ear. Past topics have included: E-commerce Sales Transaction Fraud, Refund Fraud, Gift Card Fraud, and Current Macro Level LP Trends. (For all users)

Harness Analytics to Drive Customer Advocacy—Savvy consumers are more instrumented, interconnected, and intelligent than ever before--shopping across multiple channels, exchanging information with their peers, and demanding service and convenience. Dynamic times call for dynamic action. Is your enterprise able to harness information about your customers and operationalize intelligence for access at each point of interaction? Along with insights from a recent survey of more than 30,000 consumers worldwide, IBM will provide industry best practices regarding innovative customer analytics strategies targeted at turning shoppers into advocates. Presented by Rob Garf, Customer Intelligence Leader, IBM.

2:30 PM
Customer Forum: Loyalty Trends—In today’s economy loyalty programs and memberships are being utilized more and more to build relationships with customers. Come join us for a forum in which your peers will share loyalty trends and strategies for retaining customers and increasing incremental sales.

Social Networking—Fry Analyst Dayna Bateman will explore how online marketing programs and e-commerce architectures may be adapted to make the most of social media's inherent influence and persuasive power.

PCI Compliant Payment Solutions—VeriFone will discuss the latest in PCI compliant payment solutions including hardware, software, security, and services. VeriFone will discuss how POS systems may be taken out of scope from PCI Compliance Requirements, saving retailers significant compliance costs while protecting their brand and their customers’ card data from a breach. This session will feature the MX8xx series of payment devices and VeriShield Protect end-to-end encryption. We expect it to be informative and interactive; be prepared to ask any questions you may have pertaining to your next payment solutions project.

XBR Loss Prevention – Industry-based Open Forum—This is an open forum to discuss loss prevention topics from various industry perspectives. Come be a voice or just a listening ear. Past topics have included: E-commerce Sales Transaction Fraud, Refund Fraud, Gift Card Fraud, and Current Macro Level LP Trends. (For all users)

3:30 PM
Break in the Solutions Center

3:45 PM
Understanding the Mobile Customer—An exploration into the technologically-enabled world of the mobile customer: what they expect, what they do, how they want to interact with you, and how you should be approaching your mobile initiatives.

Balance Sales Audit—It’s not just about Debits & Credits—Balance reporting is a powerful tool that allows the sales audit team to alert areas of the business of possible concern. Making the data work for you! (For new and intermediate users)

Relate: What's New & Roundtable—The Roundtable is an opportunity to discuss strategic development issues with other users and with Relate's product management.

CWDirect: What's New & Forum (2 hrs.)—Join us for an overview of enhancements made to CWDirect since our last Users Group. New features to be reviewed span v11.5 - v13.0. There will also be an opportunity to share ideas for new enhancements and share experiences with other CWDirect users.

CWSerenade: What's New & Forum (2 hrs.)—Join us for a review of what's new in CWSerenade v2.5 and what's to come. There will also be an opportunity to share ideas for new enhancements and share experiences with other CWSerenade users.

A Processor’s View on the State of the Payments Industry—This session will provide a unique perspective on a broad range of recent economic, regulatory, and industry trends affecting the payments industry, while providing new insights into their effects on consumers and the merchant community. Attendees will learn how to evolve their payment strategies to leverage these trends and get a preview of what to look for in 2010 and beyond. Presented by Aaron Press, Director, Market Strategy, Chase Paymentech.

4:45 PM
LP Methodology— Best Practices & Exception Review—Learn techniques for a deeper analysis and more revealing reports in this session for LP professionals experienced in the use of XBR. Are you getting the most out of XBR? Have you implemented Control Points and Groups to your weekly review? Please join us for a discussion on the setup, review and results of using Control Points and Groups in XBR. The review of converting an Adhoc into a Control will also be highlighted during this session. (For intermediate and advanced users)

Xlink (Hostlink) FAQ—How are Xlink and Hostlink set up? Learn how to troubleshoot these data mapping tools and how to navigate the directory structure.

Fry Services: What's New—From eCommerce platform development and hosting to user experience and creative design, this session will provide an overview of the key areas where Fry Services can help grow your business. Fry's Consulting services group can help you identify your criteria for developing your web site into a world class, cross-channel retail organization.

Responsible Retailing—Green POS—How do retailers drive down total cost of ownership without sacrificing POS performance? Advances in technology and environmentally conscious forward thinking now make this possible while still maintaining a stable computing environment. Learn how DigiPoS’ responsible retailing initiatives have resulted in robust POS solutions that are helping retailers drive down overall cost and make a difference in their carbon footprints. Presented by Al Corsini, Operational Manager, DigiPoS Store Solutions, Inc.

5:45-6:30 PM
Cocktails in the Solutions Center

7:00-? PM
Customer Appreciation Event at Jillian's Boston Nightclub

Tuesday, May 4

7:30-8:30 AM
Breakfast Buffet
Solutions Center Opens

8:30 AM
Sales Audit – Topic-based Forum—This is an open forum to discuss Sales Audit topics from various industry perspectives. Come be a voice or just a listening ear. Past topics have included: Cash Banking (over/short), methodology and business impact, Bulk Edits – "Friend or Foe," Audit Errors – What are Your Top 3, and Sales Audit Reporting. (For all users)

Planning Your Upgrade to Xstore—Xstore is being enhanced as part of a regular development cycle. Enhancements are being made to improve configurability, functionality, and openness of your software. How and when do you plan your upgrade to Xstore? This session will outline the benefits and methodology for transitioning. (This session is for users of InStorePlus, Tradewind, and Store21.)

Relate Customer Case Study—Hear from an IT professional how Relate supports key marketing initiatives for Roots Canada. You’ll learn about challenges and triumphs from the trenches.

CW Managed Service Offering—With MICROS-Retail managing your applications, you can reduce your investments in staff, training and support tools. You can benefit from our staff's expertise while freeing your own staff to focus on your core business. Learn more about what Managed Services can do for you.

Crucial Metrix to Measure and Why They Are Important to YOUR Organization—Taurus Software will provide an educational overview of what crucial metrics needed to run a successful company. The focus will be on inventory, merchandising, and marketing. Taurus will review why companies need t analyze these metrics and how to give your executives what they need in order to measure the health of the business. This session will teach you how important it is to have a strategic environment as well as operational one. A must-see presentation regardless of your role in your company. Presented by Brian Barry & Arlene Greener, Taurus Software.

9:30 AM
CWStore: What's New & Forum—What has changed with CWStore, and how are other users taking advantage of those improvements? The forum is an opportunity to discuss strategic development issues with other users and with CWStore's product management.

Supplier Direct Fulfillment—By extending the enterprise through technology to offer expanded online assortments, SDF is helping fuel above average growth for both retailers and manufacturers who embrace it. Moreover, SDF has an attractive ROI and is providing a platform for cross-channel integration efforts that is making it a key part of leading e-commerce strategies.

Optimizing Segment Management with Relate—Managing customer segments is fundamental to effective marketing. This session will provide tips turn Relate's Segment Management module from a tool to pull customer lists into a strategic management asset.

eOneCommerce Micro Sites—Variations on a Theme—Business drivers often call for additional web sites outside the core offering. This roundtable discussion will focus on uses of micro sites as a means to accomplish this and the possibilities in the eOne platform to leverage existing data wile differentiating a brand's presence online. Presented by Rob Anderson & Chris Chapman, MICROS-Retail.

The Future of Interactive Retail—Tomorrow’s most successful retailers will be those who evolve to a C2B business model and plan for a future where converged retailing is the norm. Today’s tech-savvy shoppers have more information and advice at their command. They have more choices in where, when, how and what they purchase. Their expectations are higher and they are less loyal to any particular brand or retailer. Like never before, consumers now have ultimate control of their retail experience. Presented by Allen Weir, Director of Retail Industry Marketing, NCR.

XBR & Balance: Installations and Upgrades, Best Practices, & Planning—Understanding the benefits of an upgrade is a critical first step to a successful upgrade or implementation. Why should I upgrade? What’s the latest version of XBR? What are the newest features? How do I plan for my next upgrade? How long does it take? How does an upgrade compare to an install? Learn what critical path issues you need to consider before undertaking an upgrade. (For all users)

10:30-10:45 AM
Break in the Solutions Center

10:45 AM
PCI Customer Responsibilities and New Validation Requirements—How should you proceed with new requirements/bulletins/notices from your bank processor? What does the future hold? This session brings POS customers up to speed and also explains what we are doing about customers that were validated on Store21 4.68 and don’t have 4.71 (which is PA-DSS validated).

Customer Forum: Direct Commerce 2010 Initiatives—With a multitude of priorities and fewer resources how do you decide which projects will provide the greatest return on your investment. Join us as retailers discuss their initiatives for 2010.

Brand Development—Good brand development is more than just creating a cool looking logo. It's about positioning that cool logo to best represent your company in everything you do, in every interaction with your customer. In this session you'll spend some time interacting with MICROS-Retail brand specialists to learn about creating brand standards and tag lines to go along with your new logo. Learn how to best position your brands online and promote a multi-channel experience.

Managed Support Offerings—Keep Your Analytics Environment Healthy, Happy, & Running—MICROS-Retail now offers monitoring services that allow you to rest assured that your Analytics environment is running. Also, our new Analytics support team now offers web issue entry that routs your inquiry directly to the support team. Whether you have XBR, Balance, or both come find out how we can help you monitor your environment more closely and be there when you need us the most. (For all users)

Tradewind: Q & A Roundtable (2 hrs.)—This is your chance to talk with other users about challenges, solutions, and what's ahead.

Customer Success Story: adidas Group's Global Implementation on HP Platform—Ken Anspach, Head of Retail IT North America for adidas Group, will be speaking about adidas Group's successful global implementation of MICROS-Retail Store21 on the HP Retail Point-of-Sale platform. Ken will share best practices, lessons learned, improvements in operational effectiveness and benefits that adidas Group realized from leveraging best-in-class partners in his worldwide deployment. As the #2 maker of sporting goods worldwide, adidas Group has more than 1,000 retail locations and prides itself on strong brand recognition/loyalty. Come hear directly from one of your colleagues about their successful MICROS-Retail/HP deployment.

11:45 AM
Multi-channel Integration Through Relate—Relate is designed to be the “system of record” for customer data across the retail enterprise. This session shows how Relate's web service API connects Web Sites, eCommerce, and smartphones to speak to your customer with single voice.

Does Your Site Make the Grade?—Use Fry's easy but thorough design report card to assess your site's strengths and weaknesses in this hands-on session. Determine which improvements will have the most impact on your site's overall "grade." And see how a well-known site "measured up."

Hosted Analytics Solutions—What We Can Do for You!—MICROS-Retail now offers an exciting new hosted solution for XBR. Find out how to lessen your cost of ownership and reduce IT infrastructure cost. All the benefits of XBR with fewer headaches. (For all users)

Advances in Securing Payment Card Data—Payment card data theft continues to affect merchants of all sizes. Retailers want to retain card data for reasons ranging from improved customer service to analytics, but this desire needs to be balanced against requirements to keep that data secure against theft. This session discusses advances being made by the Card Processing industry to help retailers address the challenge of securing card data and what the different approaches, including end-to-end encryption and tokenization mean to retailers. Presented by Rob Sadowski, Director, Marketing—RSA, The Security Division of EMC.

12:45-1:45 PM
Seated Lunch & Special Guest Speaker

1:45 PM
Support Model Options—What's Best for You?—What are the available support options for POS and Relate customers? Learn about the options that help you operate leaner and meaner in the years ahead.

Managing Carrier Claims and Chargebacks—Processing carrier claims and handling chargebacks are all too common tasks performed by operations. Join the MICROS-Retail Product Development Team to discuss ways automate these processes through a new software module.

Analytics—What’s New & Roadmap—Come learn about the latest releases of XBR & Balance as well as the future direction of the products. This session will also provide an opportunity to share ideas for improvements and new enhancements as well as share experiences with other users. (For all users)

Fujitsu’s TeamPoS 3600 POS—The session will cover Fujitsu’s TeamPoS 3600 POS terminal and why it could be a good choice for your business. The session will explain TeamPoS 3600’s standard features, connectivity with I/O options, performance options, scalability, serviceability, and manageability. It will also address how a customer would upgrade the terminal when their requirements change in the future. Presented by George Gunny, Fujitsu America, Inc.

Conference Ends at 2:45 PM

Agenda subject to change without notice.

Study Tracks

Are you interested in a particular aspect of retail? Let this overview help you find the topics of greatest interest.

Store Experience Direct Commerce CRM & Loyalty Loss Prev & Sales Audit Multi-channel & Cross-channel Initiatives Corporate-level Planning & Management

Store Experience

Xstore Boot Camp
Tradewind Boot Camp
Store21 Boot Camp
PCI – Customer Responsibilities and New Validation Requirements
Planning Your Upgrade to Xstore
Xlink (Hostlink) FAQ
Multi-channel Requirements and Compatibility
Xstore New Environment
Global Support Services Roundtable & Forum
Support Model Options—What’s Best for You?
Making the Most of Your PTS Access
Tradewind Q & A Roundtable
Tokenization: The Way to PCI Compliance
Maintaining SQL Server – What You Should Know
Saving the Sale: Cross-channel Ordering
Xstore What’s News & Forum
Store21 Q & A Roundtable
Advances in Securing Payment Card Data
CWStore What’s New & Forum
Fujitsu's TeamPoS 3600
The Future of Interactive Retail
Customer Success Story: adidas Group
Responsible Retailiry—Green POS
Harness Analytics to Drive Customer Advocacy
A Processor's View of the State of the Payments Industry

Direct Commerce

Managing Auths and Deposits
CWIntegrate Troubleshooting 101
eOneCommerce Micro Sites - Variations on a Theme
Maintaining SQL Server – What You Should Know
Collaborative Website Development in eOneCommerce
OMS Ops Mistakes - Commonly Made Mistakes You Can Avoid
Tokenization: The Way to PCI Compliance
Customer Forum: From Call Center to Contact Center
CW Managed Services Offering
eOne: What's New, Roadmap & Forum
Saving the Sale: Cross-channel Ordering
Customer Forum: Loyalty Trends
CWDirect: What's New & Forum
CWSerenade: What's New & Forum
Introducing the Nextgen (GWT based) eOneCommerce Admin Tool
Perspectives on Merchandising in eOneCommerce
Managing Carrier Claims and Chargebacks
Customer Forum: Direct Commerce 2010 Initiatives
A/B Testing
Site Personalization Using Experience Manager
Brand Development
Fry OCP Overview
Fry Services: What's New (repeatable)
Supplier Direct Fulfillment (SDF)—Fueling Growth and Channel Integration
Understanding the Mobile Customer
Does Your Site Make the Grade?
Social Networking
CWStore What’s New & Forum
Using Relevant Analytics to Understand Customer Behavior Across Multiple Promotional Channels
Advances in Securing Payment Card Data
Crucial Metrix to Measure & Why They Are Important to YOUR Organization
A Processor's View of the State of the Payments Industry
Driving Incremental Value from Payments

CRM & Loyalty

Global Support Services Roundtable & Forum
Support Model Options—What’s Best for You?
Event-based Marketing with Loyalty Module
Relate: What’s New and Roundtable
Multi-channel Integration Through Relate
Relate Customer Case Study
Optimizing Segment Management with Relate
Customer Forum: Loyalty Trends
A/B Testing
Brand Development
Understanding the Mobile Customer
Harness Analytics to Drive Customer Advocacy

Loss Prevention & Sales Audit

Basic Query Functionality/Adhocs
Managing Control Queries
XBR Web Application Overview
Building & Modifying New Adhoc Queries
XBR Inventory Control Analytics
XBR—Beyond POS Data
XBR Forum 1
XBR Forum 2
Balance Sales Audit: It’s Not Just Debits & Credits
LP Methodology Best Practices & Exception Review
Sales Audit Open Forum
XBR & Balance Installations & Upgrades, Best Practices, & Planning
Managed Support Offerings—Keep Your Analytics Environment Healthy, Happy, & Running
Hosted Analytics Solutions—What We Can Do for You!
Analytics What’s New & Roundtable

Multi-channel & Cross-channel Initiatives

Multi-channel Requirements and Compatibility
Saving the Sale: Cross Channel Ordering
Tokenization: The Way to PCI Compliance
Optimizing Segment Management with Relate
Multi-channel Integration Through Relate
Managing Carrier Claims and Chargebacks
Brand Development
Harness Analytics to Drive Customer Advocacy
Supplier Direct Fulfillment
Fraudulent Store Transactions vs. Online: What to Look For
Advances in Securing Payment Card Data

Corporate-level Planning & Management

Multi-channel Requirements and Compatibility
Customer Forum: Direct Commerce 2010 Initiatives
Organized Crime—Customer Presentation
Customer Forum: From Call Center to Contact Center
PCI—Customer Responsibilities and New Validation Requirements
Global Support Services Model Options—What's Best for You?
Tokenization: The Way to PCI Compliance

25-minute Speed Sessions

Get a quick intro to MICROS-Retail core, multi-channel solutions. Sessions are repeated throughout the conference for your convenience.

Monday, May 3

Tuesday, May 4

After your speed session, visit out table in the Solutions Center for a hands-on demo before your next scheduled class.

Schedule subject to change.