MICROS Systems, Inc. - Fidelio - Property Management, Point-of-Sale, Sales and Catering, Central Reservations, PMS, CRS, CRM, Table Management, Hospitality Technology, Revenue Management, Yield Management, Materials Control, Suites Management, EPOS, POS, Business Intelligence, Labor Management, Inventory Control, Transaction Analyzer, Guest Services, Product Management, Financial Management, Web-based Reporting, Enterprise Solution, Touchscreen terminals, POS Peripherals, Point of Sale Peripherals, POS Supplies, Point of Sale Supplies, Hand-held POS, Hand-held Point of Sale, Paging Solutions, Retail POS, Retail Point of Sale, Alert Management, Loss Prevention, Gift Card, Loyalty Programs, Frequent Dinner, Sales Force Automation, Kiosk, Web-Ordering, GSA

MICROS Systems, Inc. Point of Sale Software

OPERA Vacation Ownership System

OPERA Vacation Ownership System (OVOS)
The OPERA Vacation Ownership System offers specialized features for mixed-use properties that handle both condominium units and hotel rooms. As part of the OPERA enterprise family, OVOS includes OPERA’s full complement of PMS features, plus vacation rental options such as contract-driven reservation management, automatic inventory rotation, on-demand and scheduled financial statements, recurring charges billing, and confidential owner access to unit information via the Web. A Dashboard screen guides the reservation agent through an easy reservation flow for owner reservations, unit rentals, and hotel room bookings.

Key Features

Contract Management: Contract terms are the driving force for the system and can be configured individually for each vacation unit. Sales staff can negotiate different terms for each owner. OPERA then takes those contract rules and implements them throughout the ownership system. Each contract can specify recurring fees and per-reservation charges. The housekeeping schedule, also defined by the contract, is completely integrated with OPERA’s Facility Management and Housekeeping functionality.
Unit Rotation: For fairness in making rental unit assignments, a configurable rotation points score guides agents when choosing a rental unit for the guest. Positive, zero, or negative points can be assigned to a unit based on revenue generated, number of nights occupied, or number of stays. Points can also be assigned for owner (non-revenue) stays.
Financials: The OPERA Vacation Ownership System can be set up to automatically post recurring fees to the owner statement according to a defined schedule. Charges can also be levied based on reservations, and batch postings can be made to all or selected owners.
Web Access: The OPERA Web Suite includes an OVOS Web interface that properties may use to provide owners with access to profile and unit rental information. Authorized users may book reservations using the Web interface.
Owner Statements: Each property may configure owner statements that report unit rental activity, fees, and other charges. A 1099 report (US only) can be generated for each owner at year end.