General

         Web-based

         Multiple operating environments

         Suits any size CRO environment or single property

         Supports large databases and high transaction volumes

         Simple applications

         Screen Painting capabilities for customization

         Strategic Load balancing System

         Powerful two-way XML interface using a subset of the OTA specifications

         Seamless GDS interface through WizCom/Pegasus including XML API following the OTA specifications

         Channel Management

         Integrated Web Booking Engine (see WSS product line)

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Reservations

         Individual, group, shared, and multi-rate reservations

         Add, change, and cancel bookings including multiple legs

         Standard, package, negotiated, and group rates (via on screen button)

         Multi-Currency rate displays

         Sell messages dynamically linked to CRO office, property, rate or allotment code

         Geographical and regional single or multi-property search

         Property details including pictures, raster maps, rate and room type lists, nearby attractions, and point of interest information

         Links to external context databases to provide in-depth property, rate, and room details

         Unlimited number of room types and rate codes

         Unlimited rate availability strategies and restrictions

         User definable products by rate code

         Waitlist capabilities

         Quote rates system set up initial and secondary rates per property, per day

         Query system for reservation action items

         Intuitive, logical sales process flow

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Profiles

         Individual guest, groups, corporate, source, travel agency, and wholesales profiles.

         Multiple address and phone number capability for each profile

         Membership or club numbers and tracking

         Comparison and merging of profiles

         Notation for special commissions for client, agent, or source

         Relationship linking

         Unlimited credit card numbers

         Outstanding history statistics for past and future stays

         Unlimited comments

         Profile protection

         Profile privacy

         Nightly process to identify duplicate profiles and merge them automatically

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Groups and Blocks

         Groups room control

         Room inventory allotments with cutoff date or days

         Elastic room limits to be sold out of general inventory beyond block

         Tour series (recurring group stays)

         Super Group Blocks -single group staying at multiple properties

         Multiple rate assignments for shoulder dates

         Blocks fully integrated with selling screen

         Rooming list

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Rate and Inventory Control

         Single and Multi-Property availability display

         Unlimited room classes and room types

         Multi-level inventory control by room class and room type

         Strategic overbooking levels

         Unlimited number of rate plans

         Detailed rate availability display

         Rates in multiple currencies

         Rates confirmed in multiple currencies

         Flexible package price calculations

         Negotiated Rates

         Versatile tax calculations

         Chain cross sell capability with schedule

         Supports generic room types

         Room and rate management and restrictions

         Ability to open/close room types by rate code, property, room class, etc.

         Central interface to yield systems and ability to update the properties with yield information via the Two-Way Interface (where supported)

         Best available rates

         Rates based on rates

         Rate seasons

         Unlimited number of guarantee, deposit, and cancellation policies, by property, by rate codes, and by block codes

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Administration

         Transaction activity by agent and CRO

         User definable Global Messaging display

         On-line, written, or faxed confirmations

         Multiple Chain (brand) definition

         Brochure requests and on-line customer surveys

         Extensive revenue and forecasting reporting

         Security controls

         Multiple time zone support

         User definable Closing Script

         Configurable Profile, Booking, and Display Information Screen layout

         Multi-tiered source of business tracking

         Multiple configurations to support regrets and denials

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Benefits

         Easy to learn and user-friendly environment

         Effortless, logical reservation flow

         Full integration to PMS and Opera Sales and Catering system

         Enhanced revenues through tighter inventory control

         True deposit handling, sharers, and room blocking

         Thin-Client ability to run from centralized data center

         Extensive search engine

         Hyperlink capability

         Function space booking

         Confirmation letters sent by mail, fax, or email

         Multi-Property itinerary reservations

         Forecasting data and marketing reports enable the client to make efficient management decisions

         Delivering efficient and superior guest service with ORS client profiles and up-to-the minute guest history information

         GDS interface provides increased accessibility and market reach

         Interoperable with other Opera systems: PMS, S&C and OCIS

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Reporting

The CRS reporting system provides a number of standard reports. Additional reports can be created using the integrated report generator by your IT Specialist. System reports may be generated automatically and may be run daily, weekly, monthly, yearly or manually upon request.

Reports include:

         Expected Arrivals

         Reservations

         Property Forecast

         Total Booking Activity

         Stay Activity

         Monthly Booking Activity Summary

         Daily Booking Activity Summary

         Property Detail

         Property Detail - Room and Rate Information

         Agent Activity

         Automatic Allotment Release

         Delivery Queue Purge.

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Global Distribution Interface

The CRS offers a GDS (Global Distribution System) interface that allows travel agencies and consortia to confirm bookings and send the information to their CRO. The THISCO and WizCom GDS interfaces give access to travel industry users of these major applications:

         Sabre

         Galileo

         Amadeus

         WorldSpan

         Including XML API following subset of OTA specifications

         Connectivity to most ADSs through Pegasus

         Direct interface to Expedia

         Ability to connect directly to any ADS using XML API

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Two-Way Interface

The Two-Way Interface allows the CRS to communicate with and exchange information between the CRS central database and the Front Office PMS (Property Management System) at each property. The Two-Way Interface includes features that allow the CRS and PMS to work with the same information despite differing data structures and values.

Miscellaneous

         Configurable Profile Screen Layout: entry field labels and messages are user-defined, and can be displayed in any language.

         Configurable Booking Screen Layout: entry field labels, messages, and call flow are user-defined, and can be displayed in any language.

         Configurable Data Aware Calendar Screen Layout: entry field labels, messages, and colors are user-defined, and can be displayed in any language.

         Multi Currency Rate Guarantee.

         Chain Cross Sell Capability with Schedule.

         Override rates and restrictions with supervisor approval.

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