MICROS Systems, Inc. is pleased to provide MICROS North America Hosting Centers for OPERA products. Hosting Services and Hosted Applications are rapidly evolving and there are many services and applications being offered in the MICROS North America Hosting Centers.

There are many compelling reasons, both operational and commercial, to centrally host OPERA products in a MICROS Hosting Center as the customer receives:

Single Support Point of Contact – a single support point of contact for all OPERA application and hosting issues, reducing administrative and management overhead.
Experience - MICROS professionals have the greatest understanding and experience in providing hosted solutions for all OPERA products.
Cost reductions - Reduction of on-going operational expenses by the reduction of administrative, support (upgrade costs, downtime and backup costs), vendor management and IT infrastructure (hardware costs, energy costs, IT labor costs).
Budget – hosting provides a fixed cost item for budgets (OPEX not CAPEX).
Security/Certifications – our hosting centers have manned 24 x 7 security, have attained SAS70 Type II certification and have been validated as a PCI-DSS Level-One Service Provider.
Monitoring and Support - proactive and customized monitoring and support for the full application stack as well as guaranteed uptime performance including published SLA’s.
Disaster Recovery - comprehensive redundancy, backup, and recovery planning for the OPERA Application Suite are all handled by MICROS.
Standards - improved standardization and centralization across multiple property estates.

By hosting with MICROS, OPERA customers are assured the highest levels of uptime and the most rapid response time for change management and problem escalations.