GLOBAL BRANDS USE MICROS SOLUTIONS

MICROS provides comprehensive restaurant point-of-service (POS) solutions that can be scaled to meet the needs of every type and size of restaurant, whether you operate a single restaurant or hundreds. Our modular restaurant POS systems can easily be expanded as required, and can fit the demands of quick-service, fast casual, and full-service restaurants, as well as catering, pubs and bars.

MICROS is installed in over 2,000 Yum! Restaurants International, Inc. (YRI) locations including KFC, Pizza Hut, and Taco Bell in 40 countries. MICROS and YRI have partnered since the first installation in 2003 and have been working together to customize the best solution for all restaurants.
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As a leader in the highly competitive pizza market, Pizza Hut relies on finely tuned operational and financial control at its 650 branches across the United Kingdom and Ireland.
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Steve Hill, wagamama CEO: “The wagamama experience is brought to the iPhone now, the ordering process is more flexible now, coupled with the service quality and quick delivery, our customers appreciate. The online-ordering module is unique, it has got a direct connection to the MICROS POS system and it transfers the order to the kitchen 15 minutes prior to the agreed pick-up time.”
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Since pioneering the concept of themed bar-diners in New York in 1965, TGI Friday's has been associated with a string of industry-leading innovations in menu development (from "happy hours" to Long Island Ice Tea), customer service and and staff training.
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HMSHost operates a variety of foodservice and retail brands and formats (quick service, bars, full table service, and newsstands) in 114 airports around the world and in 87 travel plazas in North America.
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SSP, the Food Travel Experts, is the leading dedicated operator of food and beverage brands in travel locations worldwide. Their North American branch operates quick service, bar, and table service restaurants at more than 40 airports comprising over 200 revenue centers in the US, Canada and the Caribbean.
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Perkins Restaurant & Bakery, noted for delectable puffy pancakes offered all day long, and a wide variety of all-American entrees, draws diners in 35 states and four Canadian provinces. The chain consists of 156 company-owned restaurants and 338 franchised units.
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With two 40,000 pound wood-burning ovens, and authentic Italian cuisine, Pizzeria Biga is rapidly becoming the place to be in Southeast Michigan. Proprietor and renowned Chef Luciano Del Signore is expanding his restaurant portfolio with a new concept featuring a perfected dough that leaves patrons satisfied without feeling full. Pizzeria Biga required a solution that would assist with the sometimes daunting task of managing its vast operations including indoor and outdoor dining rooms, curbside carry-out, a food and beverage menu including 12 beers offered on tap, 38 varieties by the bottle, and an average of 500 daily guests.
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At Tropical Smoothie Café, it’s all in the details. Since the first opening in 1997, Tropical Smoothie Café has focused on using the best ingredients around. Their expansive menu features healthy wraps, sandwiches, and salads that are made with fresh veggies, gourmet breads, premium meats, and cheeses. Smoothies are all natural, made with real fruit, and are full of energy. Simply put, Tropical Smoothie Café satisfies customers by providing tasty meals for people who care about what they eat and follow the idea that when you eat better, you feel better. Tropical Smoothie Café has 275 operating locations and with 80 locations in development, the company recognized the importance of an enterprise system that could centrally manage inventory and grow with the continuously expanding franchise.
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At the new Steak and Ale Tavern in Plano, Texas, meals are being served with consistency and accuracy, thanks to a sophisticated computer system that provides instant, actionable service information for restaurant staff. The MICROS Kitchen Display System (KDS) utilizes color touchscreens to display orders for the kitchen, provide feedback regarding the status of each table, and issue warnings if time standards are not being met. All data is captured for real-time reports on kitchen performance and other service parameters, allowing for guest recovery before a table departs.
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In 2003, Silver Diner set out to establish a multi-channel communications program with its customers to improve frequency and spend habits. Silver Diner also set out to establish substantial customer intelligence by building a customer focused data warehouse. Silver Diner teamed up with their store solutions vendor, MICROS Systems, to help them design their customer loyalty program.
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Danny and Clyde’s stores in Mandeville and Metairie, LA, had a growing food service offering; however, its previous POS system configuration generated multiple challenges in effectively managing its combination of food service and convenience store. A primary issue was the inability of its self-service kiosk terminals to interface with its cash drawer. Staff was forced to ring up sales on a separate system, which utilized extra time and resources they didn’t have. A totally integrated system with superior kiosk functionality is what they desired. Following the damage from the hurricane, it became even more critical for Danny and Clyde’s to secure new technology.
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MICROS Systems, based in Maryland, is a Microsoft Gold Certified Partner that provides point-of-sale and other software solutions for restaurants, hotels, retail, and other hospitality industry companies. MICROS wants to provide exciting user interfaces, improve scalability and resiliency, and help its clients manage separate IT systems.
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Aramark’s Boffa gives MICROS remotely hosted POS gets an A for campus jobs. The appropriateness of remotely hosting point-of-sale system software for multiple locations and relying on centralized storage for restaurant-level-transaction data has been a point of contention within the industry for years.
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Service oriented architecture provides the foundation for building the ideal pos. Whether your business consists of a large, single-site operation or multiple locations and concepts, a centralized point-of-sale (POS) system that is built on Service Oriented Architecture (SOA) and utilizes on-demand applications is a viable option that can reduce costs, increase control and provide greater flexibility.
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We have been cooperating with MICROS-Fidelio since 1997. In course of our business expansion we will centralize our IT and F&B processes including streamlined operation of our Controlling and will enhance our distributed IT infrastructure to the Industry’s first true Enterprise POS Solution MICROS Simphony. Already during the pilot phase we were thrilled by the MICROS Simphony system resiliency capabilities, transparently covering one system outage caused by power failure not impacting our core business at local restaurant level operations by the systems architecture based on SOA.
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