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Sunday, October 24, 2010
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12:00 - 7:00pm
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Conference Registration - Lobby
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4:00 - 6:00pm
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Business Partner Showcase - Atrium
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4:00 - 5:30pm
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MICROS Steering Committee Meeting -
Chesapeake A & B
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6:00 - 8:00pm
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Welcome Reception - Pisces Lounge
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POWER TRAINING SESSIONS - HOTEL PRODUCTS
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POWER TRAINING SESSIONS - RESTAURANT PRODUCTS
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Room
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Baltimore
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Annapolis
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Frederick
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Columbia
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Charles
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Douglas
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Calvert/Pratt
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Lobmard/Camden
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1:00 - 2:00pm
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Advanced Rate Tier Management
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Package Setup / Posting / Accounting
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OXI - Best Practices
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Product Think Tank - An Idea Exchange |
Advanced Features of MICROS e7 |
mymicros.net: Adhoc Reporting, Alignment & Organizational Hierarchy |
MICROS RES: Managing the Guest Experience through Table Management |
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2:00 - 3:00pm
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Advanced Rate Tier Management
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Package Setup / Posting / Accounting
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OXI - Best Practices
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Product Think Tank - An Idea Exchange |
iCare Functionality Outside of Loyalty |
eBusiness: Preparing for Above Store Implementation |
MICROS RES: Power User Practices for Conversational Ordering |
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3:00 - 4:00pm
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Application Parameters and Permissions
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Report Writing and Oracle Database Management
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Stationary Made Easy with OPERA
XML Publisher
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Product Think Tank - An Idea Exchange |
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Simphony - Zones & Page Design |
mymicros.net: Adhoc Reporting, Alignment & Organizational Hierarchy |
9700 HMS: Menu Item Layout & Enhanced Reporting |
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4:00 - 5:00pm
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Application Parameters and Permissions
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Report Writing and Oracle Database Management
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Stationary Made Easy with OPERA
XML Publisher
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Product Think Tank - An Idea Exchange
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Simphony - Zones & Page Design |
iCare Functionality Outside of Loyalty |
9700 HMS: Menu Item Layout & Enhanced Reporting |
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Monday, October 25, 2010
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7:00 - 8:15am
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Breakfast & Business Partner Showcase
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8:15- 8:30am
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Welcome to the 2010 MICROS Hospitality Users Conference - Ballroom A&B
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8:30 - 9:15am
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Tom Giannopoulos - State of MICROS -
Ballroom A&B
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Room
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Ballroom C
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Ballroom D
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Baltimore
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Ballroom E
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Ballroom F
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Frederick
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Columbia
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9:30 - 10:30am
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Global POS Update |
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Global OPERA Update
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10:30 - 11:00am
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Break & Business Partner Showcase
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11:00 - 12:00pm
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Restaurant of the Future |
Casino of the Future
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Hotel Commerce and Mobile Solutions Roadmap
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Executive Boardroom - 3rd Flr (just this session)
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Stadium of the Future
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12:00 - 1:30pm
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Lunch & Keynote Speaker - Ballroom
A&B
Jason Ryan Dorsey - The Gen Y Guy
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1:30 - 2:25pm
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Chesapeake A&B (just this session)
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The Global Marketplace |
Hotel Restaurant of the Future
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Recognizing the Guest - Fusion
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Digital Signage - Influencing the Point of Purchase |
eCommerce Trends for Today's Hotelier
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Profiting on Simphony
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2:30 - 3:30pm
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eCommerce Trends for Today's Restaurateur |
Enterprise Labor
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Hosting Services
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Sneak Peek at OPERA 9
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Website Usablity and User Experience Best Practices
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Online Marketing for Hotels: Capture and Acquisition
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3:30 - 4:00pm
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Break & Business Partner Showcase
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4:00 - 5:00pm
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XBR Loss Prevention Overview
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Enterprise Inventory
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Cloud Computing and the 5 Essential Characteristics
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Increase Revenue with ORMS & BI
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OPERA Distribution
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Mobility - Mobile MICROS for Hotels
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Room
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Baltimore
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Annapolis
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Frederick
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Columbia
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Ballroom E |
Ballroom F
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5:00 - 5:45pm
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Epson
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Oracle
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Heartland
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Elavon
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Microsoft
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Taxeo
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5:45 - 6:30pm
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Break & Business Partner Showcase
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6:30 - 7:30pm
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Cocktail Reception - Ballroom
Foyer
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7:30 - 10:00pm
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Banquet -
Ballroom A&B
Andy Gross - Comedian/Magician
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Tuesday, October 26, 2010
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7:00 - 8:30am
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Breakfast & Business Partner Showcase
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Room
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Ballroom C
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Ballroom D
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Baltimore
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Ballroom E
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Ballroom F
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Frederick
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8:30 - 9:25am
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Profiting on Simphony |
PCI Standards: Change is in the Air |
Managing Technology in a Franchise World |
Best of Breed MICROS & OPERA Integration
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eLearning - LMS
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An Introduction to webHotel: Advanced Booking Engines and Dynamic Content
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9:30 - 10:30am
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CRM Solutions Implementation
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Taking Charge of Customization and Personalization with Simphony Extensibility
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PCI Security In the Real World
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Leveraging OPERA Sales Tools
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Sneak Peek at
OPERA 9
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Online Marketing for Hotels: Capture and Acquisition
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10:30 - 11:00am
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Break & Business Partner Showcase
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11:00 - 12:00pm
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XBR Loss Prevention Overview |
Business Intelligence Solutions for Every Application
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Customer Support
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Leveraging Your Distribution Possibilities/myfidelio.net
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Gift Cards and the Power of iCare in Hotels
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Social Media Best Practices for Hotels and Restaurants
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12:00 - 1:00pm
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Lunch - Harborview Restaurant
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1:00 - 1:55pm
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Enabling Technology Through Hardware
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Enterprise Labor
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Guest Recognition Profile Data & CRM Integration |
Hotel Restaurant of the Future |
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Website Usability and User Experience Best Practices
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2:00 - 2:55pm
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eCommerce Trends for Today's Restaurateur |
Enterprise Inventory
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Efficiently Manage Your PMS in an International Market
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Web Services Best Practices - An Interactive Discussion |
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Restaurant eCommerce: Succesful Tactics for Driving Results Online
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3:00 - 3:30pm
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Wrap-up Session - Ballroom A&B
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Room
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Pieces Lounge
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3:30 - 5:30pm
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OPERA Advisory Council Meeting
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